| Downloading
Click on any "DOWNLOAD" button to start the software
download. Save the file to your hard drive and after a short while you
will be prompted to run the software. Please make a note of where you
are saving the download file, so that you can install the casino upon
completion of the download. Installing You are now ready to install the
casino software. If you are not prompted to open the file, then
double-click on the casino "exe" file, which you will find in
the folder that you saved it to. If you don't remember where you saved
the file, then click on the start menu at the bottom left of your screen
and select "search". Use the casino name as the keyword for
your search. When you have found the file, click on it and install the
software. If you still have problems, please contact us. Is my computer
system powerful enough to play these games? Minimum machine requirements
are:
IBM PC compatible computer
Pentium 100 or higher
16 MB RAM · 8-bit color SVGA (640x480) - 256 colors
Microsoft compatible mouse
Standard Sound Blaster - compatible sound card (optional)
1M Video Card - or better Recommended:
Pentium 233MMX or better
DirectX 3 or higher
32 Megs memory or better
Soundblaster compatible sound card
2 Meg SVGA screen card capable of 16-bit color (65535 color mode)
The casino software works with Windows 95, Windows 98, Windows 2000
and Windows NT users How do I connect to the casino? 1. Make sure you
are online 2. Double click on the relevant casino icon on your desktop
OR 1. Click the Start button in Windows 2. Select "Programs"
3. Select the casino 4. Click on the casino name Back to Table of
Contents
Logging In
How do I log in to the casino? 1. Get online. 2. Run the casino
software (see Downloading and Installation for details) 3. On the main
casino screen click on the "connect" button. 4. When a dialog
box appears, enter your account number and password (or register for an
account if necessary)
You can contact our dedicated customer service team 24 hours a day, 7
days a week… TOLL-FREE
USA 1-800-587-9036 Email All enquiries: support@royalvegas.com
FAQ
For answers to common questions, please browse our Frequently Asked
Questions
Australia 1-800-70-6903 Canada 1-877-846-0527 Denmark 8-088-4601
France 0-800-91-8780 Germany 0-800-180-0948 Hong Kong 800-90-1014 Italy
800-782-446 Malaysia 1-800-80-5933 Portugal 800-82-7002 Singapore
800-270-0005 Taiwan 0-0801-27-9906 Thailand 1-800-271-1802 United
Kingdom 0-800-056-9578
Call Me
If your country does not appear in the list of Toll-Free Helpdesk
Numbers above, please complete the following form and we will call you.
Title: Mr. Mrs. Ms. Prof. Dr. First Name: Surname: Email: Area Code:
Phone No: Country: Country dialing code: Could you please provide us
with a brief description of your query:
Please call me within: 5 Minutes 10 Minutes 15 Minutes 20 Minutes 30
Minutes 45 Minutes 1 Hour
We accept both Visa and MasterCard, in addition to a number of
Alternative Purchase Methods, which are fast, convenient, and secure. If
you purchase your casino credits using any of the alternative purchase
methods (FirePay, NETeller, PrePaidATM, Gaming Card, and ACH), we'll
give you a bonus on your first purchase using each purchase method. *
Please note that the NETeller and FirePay 10% match offers may not be
taken in conjunction with the casino sign-up offer at Fortune Room and
Vegas Villa casinos.
Casino Licensing and Payout Reviews Royal Vegas is licensed by the
Kahnawake Gaming Commission in Canada.
Royal Vegas is independently reviewed by PricewaterhouseCoopers, Inc.
Royal Vegas publishes monthly special reports that state the
percentage of payouts (being the percentage of winnings to wagered
amounts as shown by the data log files) of our games.
PricewaterhouseCoopers, Inc independently reviews these payout
percentages.
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