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My Credit or Debit Card deposit was declined?
The most common reason for a Credit/Debit card decline is the address
used in registration not being the same as the Credit Card's billing
address, the street number and zip code are especially important, and must
exactly match the numbers on your Credit card or Bank Statement. If you
have made an error entering this information, 1)-Login 2)-Go to
"Cashier" 3)-Go to "My Info" and change the address.
4)-Go to "Buy Chips" or "Deposit" page and try your
deposit again
If this procedure does not solve the problem try another credit/debit
card.
My Credit Card has funds available, but I am still declined?
Deposits are often declined by Visa and Mastercard even when you have
the money available in your account. The Bank or Credit Card Company that
issued you the card may have special security provisions in place and may
be screening transactions from outside of your country of residence (very
common for US residents).
Visa and Mastercard do not give us specific reasons for declines and we
have no ability to change this.
I get a Fax Confirmation Message when I try to make a deposit?
Visa and Mastercard require us to obtain your written authorization
when the total of your deposits with us exceeds $1250.00 per Credit/Debit
card account.
If you click on the text "Fax/mail confirmation form" the
form with all of your information completed will appear. Please print the
form and fax or mail it to our payment processor along with a copy of the
front and back of your credit/debit card.
My Electronic Check deposit is declined?
The Electronic Check system verifies your address and telephone
information and the last 4 numbers of your Social Security number, if this
information does match the Credit Bureau records the transaction will be
declined.
We limit the dollar amount and number of transactions you can make per
24 hour period using Electronic Checks. These limits are increased as you
build a deposit history with us.
How do I raise my Credit/Debit deposit limit?
For your protection and ours we limit the number of transactions you
can make per 24 hours from each Credit/Debit card. New members are limited
to 3 transactions per 24 hours.
How do I raise my Electronic Check deposit limit?
Our Electronic Check processor allows 3 transactions per 24 hour period
with a maximum total dollar limit of $500.00.
If you would like to make additional deposits from your Checking
account we recommend opening an account with Neteller (www.Neteller.com),
they allow higher deposit limits once you are an established customer.
You can also make additional deposits using a Debit card from the
Checking Account if it has either a Visa or Mastercard logo.
How do I add a Credit or Debit Card?
To add a new Credit Card:
1)- Login 2)- Go to "Cashier" 3)- Go to "My Info"
4)- Click on "New Credit Card" at the bottom of the page 5)-
Enter the information 6)- Click "Submit"
How do I change my Cards Expiration date?
In order to change your expiration date, do the following:
1)- Log on 2)- Go to the "Cashier Page" 3)- Go to "My
Info" 4)- Scroll to the correct Card number (Select Card) 5)- Click
"Remove Credit Card" at the bottom of the page 6)- Re-enter all
Account information 7)- Save changes
Do you accept deposits via Western Union?
Sorry, we do not accept Western Union.
Do you accept deposits via FirePay?
Sorry, we do not accept FirePay. You can make a deposit using most Visa
and Mastercard credit and debit cards, Neteller, Prepaid ATM or Electronic
Checks from most US Banks.
Is their a waiting period for Electronic Check deposits?
We allow you to play right away when you make your deposit via an
Electronic Check. Your cashouts may be delayed a few days until we confirm
that your check was paid by your Bank.
How do I get my Sign up Bonus, do I need a Bonus Code?
The sign up bonus is automatically deposited when you make your first
deposit, you don't need a Bonus Code. Bonus Codes are used for special
promotions.
What are the requirements for cashing out Bonus Money?
In order to be able to withdraw your deposit bonus you must:
1. Wait 7 days after signup before making a withdraw, you may wager
immediately.
2. You will be wagering with your Deposited Money first before you
wager with your Bonus Money. The account balance indicated on the Casino
Games will not include your Bonus Money until you have wagered your
Deposit Money 1 time ($50.00 deposit, you have to make wagers totaling
$50.00). You must wager your deposit bonus 15 times in order to withdraw
it from your Casino Account. Wagers made on Baccarat, Craps, Roulette,
Caribbean Poker, Gold Blackjack and Diamond Blackjack do not count towards
the 15 times wagering requirement.
3. You can check to see the how many wagers you have made by going to
the "Cashier" page and the checking "My Balance". The
remaining dollar amount of required wagers is listed for each deposit.
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