| Cashier FAQ How Do I make a deposit to my account?
In Order to make a deposit you must first download the Casino Fortune
software. For complete step-by-step instructions on downloading and
installing Casino Fortune, go to getting started section. You than need
to open your real money account. After you receive you real-money
username and password, you are ready to make a deposit into your Casino
Fortune account.
Start the Casino Fortune program, and select the “Real money
mode" option. Enter your real username and password in the Login
window. Select “Cashier” from the lower-left corner of the lobby
followed by pressing the “Deposit” button. Select you desired
deposit method. How long does it take to process my deposit? Credit Card
transaction are credited to accounts upon approval.
Wire Transfer deposits take 2 business days to arrive at our bank.
Your account will be credited as soon as our bank receives the transfer.
Bank Draft / Personal check deposits take about a week to reach our
offices. It takes additional 10 days for a Bank Draft to be cleared and
about 21 days for a Personal check to be cleared. Please note that the
first phase of a Bank Draft / Personal Check deposit is dependent on
regular world wide mail and may vary depending on your location and/or
other factors.
How Do I withdraw my winnings?
To withdraw money from account go to Cashier and select the “withdraw”
button.
If you have made credit cards deposit(s) prior to your Withdraw the
money you now wish to withdraw will automatically be refunded to your
credit cards. If you have withdrawn more than your total deposits, any
amount in excess of that deposit amounts, will be refunded to you using
your preferred method of payment, whether it is Bank draft or Wire
transfer, selected by you.
The reason why we can’t refund the entire winning amount to your
Credit card is due to the Credit card company’s limitations, and is
out of our control.
Our credit card refund policy is the quickest way to pay the
winnings. There are no charges for credit cards refunds.
Bank drafts will be sent to your billing address, as specified by you
during the account registration process, using regular worldwide mail.
Please make sure that the specified billing address is correct to avoid
any delays. If this address had been changed please contact out Customer
Service department at support@sunnygrp.com. Please allow up to three
weeks for delivery due to slow mail service. There are no charges
imposed on bank draft withdraws.
If you select Wire transfer as the preferred method for withdraw, you
will be asked to fill in your bank account details. $15 is deducted from
your winnings to cover the transfer fees.
You can track the status of your withdraw requests by entering the
cashier and selecting the “Transaction history” screen. The status
column in this screen identifies each transaction’s exact phase.
What is the “pending withdraws” screen?
Once you make a withdraw, your withdraw request is pending to be
processed by our financial department in Antigua. By entering the “Pending
Withdraws” screen in the “Withdraw” section in the cashier you can
view all your Withdraw requests that are waiting to be processed.
Generally no withdraw request will be processed before 24 hours of
making the request so that you can cancel withdraw requests while the
transaction has not been processed yet, and return the amount back to
your casino account, so you can go ahead and play.
I have made a Withdraw but have changed my mind. How do I cancel a
Withdraw request?
As mentioned, all Withdraw requests awaiting to be processed show up
in the “pending Withdraws” screen in “Withdraw” section in
Cashier, for about 24 hours from your initial Withdraw request date. You
can cancel Withdraw request as long as they show up in the “pending
Withdraws” screen, and return the requested amount back to your casino
account, so you can go ahead and play.
How can I follow up financial transaction operations?
The Cashier’s ‘Transaction History’ section stores a complete
history of all your financial actions, such as withdraws and deposit
requests.
How much can I deposit to my Casino Fortune balance?
The following limits of deposits apply for each deposit method:
Credit cards Minimum single deposit $20 Maximum single deposit $500
per card
Bank Draft / Personal Check Minimum single deposit $50 Maximum single
deposit $5000.
Wire transfer Minimum single deposit $100 No maximum limit
Is it safe to use my credit card at the Casino Fortune?
Absolutely yes. We use the best available security measures available
today, such as latest Firewall technology and RSA encryption to make
sure that delicate information remains 100% secure with us. In fact,
using your credit card at the Casino Fortune is much safer than using it
at your local department store. For further information, visit our
Security section.
Toll Free: From USA/Canada 1-888-349-3571
Phone Collect or Direct: 1-868-623-4048
Toll Free: From: UK , Germany Austria & Switzerland 00 800 BET
SUNNY 00 800 238 78669 cfmember@sunnygrp.com
As we usher in 2004, we are honoured to share such special moments
with you.
Thank You for being a special part of our Casino Fortune Family and
for sharing in the joys, sorrow and laughter with us.
We are indeed privileged to have you on board with us and we resolve
to keep you happy in the NEW YEAR! May you have a bright and prosperous
NEW YEAR!
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WIN EVERYDAY!!
THE WINNERS: The 4th player that is online and playing at draw time
will be credited with a hefty bonus chip. Upon Winning the player will
be notified and duly credited. PLUS!! Each winner will be placed into a
random Weekly Wednesday Raffle to win a $500 PRIZE!!
Terms and Conditions
Open to all Real Casino Fortune members.
Claims will be honored to the qualified winners within 72 Hours of
end of contest.
Prize Money will be credited to the player's Real Account as Casino
Credits only.
All 4 Hourly Winners will be entered into Weekly Wednesday Draw.
Weekly Wednesday winner must be online and playing on Wednesday to
qualify for the Random Bonus.
All winners will be notified via EMail. Please click here for our
Bonus Policy
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Weekly Draw
Here's how to win our $600 jackpot on Thursday!!!
Be Online and Playing Every Thursday from 12.01 am to 7.45 pm for
your chance to win. Every purchase made between draws, gives you an
extra entry.
If the winner was not online and playing within the time period, the
Jackpot will roll over increasing each time by $600!!
Anton B. MPR***71 was online Thursday and won the $$1800. jackpot!
Thursday's jackpot amount: $$600.. Make sure you log in and play.
Casino Fortune is a member of the Sunny Group of Casinos. The Sunny
Group of casinos has been in the gaming industry for over 15 years and
also own and operate land casinos in the Caribbean and Southern Africa.
Our casinos were among the first casinos on the Internet in January
1997. We are very proud of our casino system, customer service and most
important the speed we pay out our winners.
Our software is licensed from PlayTech N.V. To ensure fair gaming,
Playtech N.V hosts our servers and we have no control over the outcome
of any game or any result. If you'd like to experience the randomness of
our games prior to playing for cash, our “Play for Fun” mode
operates online using the same specification servers and random number
generator as our “Play for Real” games.
As a part of our drive towards excellence, we recognize the
importance of providing our players with a truly fair and secure gaming
environment. Below is a brief explanation of the methods we have adopted
to ensure the high quality of our casino.
Casino Fortune has been granted a license by the Gaming Commission of
the government of Antigua and Barbuda.
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